Privacy Policy

Phoenix Flight Services and Phoenix Flight Training

Effective Date: November 3, 2025

Phoenix Flight Services and Phoenix Flight Training (collectively, “Phoenix,” “we,” “us,” or “our”) are committed to protecting the privacy of our website visitors, customers, and training clients. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard it.

This policy applies to information collected through our website at www.fly-pfs.com and any related services (the “Services”).

Information We Collect

We collect information that identifies, relates to, describes, or is capable of being associated with you (“Personal Information”).

Information you Voluntarily Provide

You may provide us with Personal Information when you:

• Inquire about or book a flight service or flight training course.

• Register for an account or enroll in a program.

• Subscribe to a newsletter or marketing communication.

• Contact us via forms, email, or phone.

• Submit payment information for services.

The Personal Information collected may include:

• Identifiers: Name, email address, mailing address, phone number.

• Professional/Training Data: Pilot license number, medical certificate details, flight experience, training records, assessment results, and date of birth (required for licensing and regulatory purposes).

• Payment Information: Credit card details (processed securely by our third-party payment processor Fiserv or AvPOS or bank transfer details.

• Inquiry Details: Specific requests related to flight services or training goals.

Information Collected Automatically

When you visit our website, we may automatically collect certain information:

• Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and referring website addresses.

• Tracking Technologies (Cookies): We use cookies to enhance your experience, analyze site usage, and support marketing efforts. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use your Personal Information for the following business and commercial purposes:

• To Provide Services: Fulfilling flight service bookings, processing enrollments in flight training, managing your account, and processing transactions.

• To Comply with Legal Obligations: Meeting reulatory requirements for flight schools and aviation services, including record-keeping for the FAA or other aviation authorities.

• Communications: Sending confirmations, invoices, updates, and responding to your inquiries and requests.

• Marketing: Sending promotional emails and newsletters about our services (with your consent, where required). You can opt out at any time.

• Improvement: Analyzing usage data to improve our website, services, and course offerings.

• Security: Detecting and preventing fraud and ensuring the security of our systems.

Disclosure and Sharing of Your Information

We may share your Personal Information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party companies to perform functions on our behalf, such as payment processing, website hosting, data analysis, and email service. These parties are obligated to keep your information confidential.

• Aviation/Regulatory Authorities: We may be required to share training and identification data (like your name, date of birth, and training progress) with the Federal Aviation Administration (FAA) or other relevant international aviation authorities for licensing, compliance, and reporting purposes.

• Legal Requirements: If required to do so by law, court order, or governmental regulation.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity.

We do not sell your personal information to third parties.

Data Security

We implement reasonable technical and organizational measures to protect your Personal Information from unauthorized access, use, or disclosure. Please be aware, however, that no security system is impenetrable, and we cannot guarantee the complete security of your data transmitted through the Internet.

Your Data Rights

Depending on your location and applicable law, you may have the following rights regarding your Personal Information:

• Access: The right to request copies of the Personal Information we hold about you.

• Correction: The right to request that we correct any information you believe is inaccurate or incomplete.

• Deletion (Erasure): The right to request that we delete your Personal Information, subject to our legal obligations to maintain certain records (e.g., flight training records).

• Opt-out of Marketing: The right to opt-out of receiving marketing communications from us.

To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before fulfilling your request.

Children’s Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect Personal Information from children under this age. If a parent or guardian becomes aware that their child has provided us with Personal Information without their consent, the should contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Phoenix Flight Services and Phoenix Flight Training

• Email: FBOoperations@phoenix-mi.com

• Mailing Address: 4073 E Van Ettan, Oscoda, MI, 48750

• Phone: (989) 739-8486